If you’re ever uncertain that the call, email, or text is legitimate, stop the conversation immediately and contact your local branch during regular business hours.

We Will Never Ask You To:

• Provide your Online Banking password.
• Share a one-time security code (OTP) by phone, text, or email.
• Tell us your debit card PIN.
• Transfer money to a “safe” or “secure” account.
• Take immediate action because of threats or pressure.

We May Contact You To:

• Notify you of suspected fraud or unusual account activity.
• Verify your identity before discussing your account.
• Confirm whether you authorized a specific transaction.
• Encourage you to call us back using a published phone number if you prefer.

Legitimate Fraud Alert Contacts

You may hear from us through:

• Email: noreply@enfactnotifications.com
• Text Message: 69293

Need to reach us?

• Lost, stolen, or compromised Phoenixville Federal debit card, please call your local branch during normal business hours. After hours please call toll-free 855-709-5519 immediately.
• Outside the U.S.: 912-612-2140

A final reminder: Fraudsters can spoof phone numbers, email addresses, and text message sender IDs. If you’re ever unsure, don’t rely on caller ID alone. Hang up, ignore the message, and contact us directly using a trusted phone number. Your caution is one of the best ways to protect your account.